Academy policies

How to challenge an assessment result or Academy decision.

How assessments are conducted fairly, online and in person.

How we help people choose the right course before and during study.

What every new learner is shown when they join a course.

How we prevent and deal with cheating, plagiarism or assessment errors.

Recognising and Recording Progress and Achievement in learning.

How we adapt learning and assessment for learners with additional needs.

How previous study or experience may count towards a course.

When a learner may leave, or be removed from, a course.

Supporting learners' physical, mental and emotional wellbeing.

Our duty to help prevent people being drawn into extremism.

Protecting learners, clients and vulnerable adults from harm.

Security precautions for in-person training venues.

What to do if someone is injured or unwell during in-person training.

Infection control in hands-on practice.

How training venues are chosen and kept safe and suitable.

Fire precautions and evacuation for in-person sessions.

Safe handling of essential oils and other substances.

Personal safety guidance for staff and learners at venues.

Our position on needles and sharp instruments.

Zero tolerance of bullying or harassment in any learning space.

Protecting learner and client information in workspaces.

Expected behaviour for learners, trainers and team members.

Equal access to learning for every person.

Rules for using our website, learning portal and community spaces.

What cookies we use and how to control them.

How we keep teaching and assessment at a consistent high standard.

The values that guide how we teach, assess and support every learner.